COVID-19 Protocol

In order to make sure that we are keeping everyone as safe as possible whilst also providing the best care possible for your animal, we have certain restrictions in place. Please note, these restrictions are subject to change depending on the latest advice from the government and our professional associations.

In-clinic appointments:

If your animal is being seen in-clinic, you will be allowed to enter the clinic and remain present for the session however a 2m distance must be kept at all times, a facemask must be worn* and hand sanitiser used on entering and leaving your appointment. We also have a QR code available for the NHS track and trace app. Please arrive no more than five minutes before your appointment time and wait in your car until collected for your appointment. We have parking spaces outside of the centre for your convenience. If you prefer to wait in your car during the session that is absolutely fine. Your therapist will guide you and ensure your safety is maintained in accordance with current guidelines. Depending on the therapy and what number session it is, you may receive a phone call before and after to reduce your time spent at the clinic. If you receive physiotherapy treatment plans via email, you will still receive these, although, they may differ depending on whether you have been shown how to do the exercises safely.

If you are displaying any symptoms, please do not attend the session. Contact us and we can re arrange your appointment after you have received a negative test.

Mobile physiotherapy appointments:

If your animal is being treated in your home, you will receive a call before booking the appointment to risk assess you, or anyone else in your household. Please note, that depending on the local restrictions at the time of the call, this could mean the appointment does not go ahead, or you will be asked to attend an in-clinic session. You will also receive a call on the appointment day to chat about your animal, this is to reduce the time that the therapist's spends at your property. Upon arrival, the majority of the session will be done outside, weather permitting, and the therapist will be wearing appropriate personal protective equipment (PPE). You may also be required to wear PPE during the session*. If the treatment has to be provided inside your property, please choose a suitable room that can be easily disinfected after the therapist has left. There should only be one person in the room with the animal and therapist during this visit.

*Synergy Small Animal Rehabilitation will not be able to provide PPE to owners; it is the clients responsibility to make sure they have the suitable PPE. For in-clinic appointments, this should consist of a mask and for home visits, this should be a mask and possibly gloves.




07799797657 (physio)/07493352950 (hydro)


Unit E4, Atex Business Park, Gun Cotton Way, Stowmarket, Suffolk, IP14 5XE


©2020 by Synergy Small Animal Rehabilitation.